Important: All orders to the European Union now delivered hassle free with duties paid by us.
Born from Heritage. Crafted for the world.

Refund policy

CANCELLATIONS, RETURN AND REFUND

This policy is only relevant for orders placed online on www.loomandthings.com. Purchases in-store or from any of our partners/ stockists will have their own policies. 

1. CANCELLATIONS

1.1 You may cancel your order within 24 hours of placing the order without hassle or cost. Once this period passes, your order will be confirmed with our partner brands and artisans who will begin preparing the item for dispatch.  Please be mindful of the process and steps that go into making each item. 

1.2 Please be aware that your right to cancel does not apply to certain products that we sell, for example, items made to order or customised.

1.3 You must inform us of your wish to cancel your order in writing by email to hello@loomandthings.com within 24 hours of placing the order.

2. RETURNS & REFUNDS

2.1 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, protective lining and in its original packaging. You’ll also need the receipt or proof of purchase. Certain items may not be eligible for a return, read below for more details. 

Please note that we are a slow fashion platform, consequently our pieces are limited edition and one of a kind coming to you from the artisans in India. We take utmost care to not inflate prices for our items as we want everyone to experience the exquisite craftsmanship of our products so its extremely difficult for us to manage the high costs of returns at these prices. Please be mindful of what goes into making these items and avoid taking advantage of the return policy. We appreciate your cooperation.

2.2 Your return request must be received within 14 days from the date you received your shipment to get a refund. Shipping fees are non-refundable and return shipping fees will be handled by the customer. If you are based outside the UK and incurred duties and taxes, these fees will not be refunded should your wish to return the item.

As of May 8, 2026 International orders are final sale (non-refundable and non-returnable), so please check the garment measurements on each product page to find your perfect fit. If you'd like help with sizing, email us at hello@loomandthings.com — we're happy to advise. For questions about customs charges in countries outside the EU and US, please contact your local customs office.

2.3 Loom And Things will issue a refund for the return of full priced merchandise subject to the following:

  • Made to order items and customised orders cannot be returned unless they are damaged or incorrect. Please read the product description carefully before placing the orders. These items can only be returned for a store credit. 
  • Returns delivery are the responsibility of the buyer. 

 2.4 Refunds are issued once merchandise has undergone a quality control check and will be issued in original form of payment. Shipping fees are non-refundable.

2.5 Made to Order/Customised orders: In case you want to return an item made or customised to your order, you can only return the item if it was damaged or wrong. Please see product details to identify if an item is made to order. These items can only be returned for a store credit. 

2.6 Final sale — not eligible for return or refund

  1. All international orders
  2. Pre-orders
  3. Sale items

2.7 Processing a Return

a) To process a return, please follow the following steps:

  • Email us at hello@loomandthings.com to request a return form. The email must include your name, order number, reason for return. Items sent back to us without first requesting a return will not be accepted.
  • Please send the return package to the address provided taking care of the return shipping bill and associated charges. 

b) Once your package has been received at the mailing address, you will be notified via email that your return package has been received and your refund is under process. We will process your refund promptly, and in any event within 14 days of sending you the notification confirming receipt of your return package.

c) You will be automatically refunded on your via your original payment method. Please remember it can take some time for your bank or credit card company to process and initiate the refund..

3. EXCHANGES

Get in touch with us if you'd like an exchange on hello@loomandthings.com within 14 days of receiving the order.