What is Loom And Things?
We are an online boutique that curates a unique selection of ethical and eco-friendly objects in the fashion and lifestyle space. More details about our mission can be found in the About us section
How do I place an order?
Placing an order is easy. You can either place an order by creating an account or simply select the item and quantity you’d like and checkout as a guest. We recommend you create an account to track your order history. If you have any further questions, please email email@example.com
How do I know that the items I am purchasing are sustainable?
We select brands across 6 ethical standards of sustainability; Fair, Indigenous, Vegan, Organic, Refashioned and Regenerative. Each partner brand must meet at least two of the six values. We provide all the information about the brand on the brand pages so you can make an informed choice. Additionally, the product details will include the standards they meet for your reference. If you have any doubts about the product or brand, do contact us and we’ll be happy to provide you with more information.
Can I return items and get refunds?
Returns and refunds are definitely possible but please keep in mind that we work sustainable designers producing small collections and bespoke pieces so we are unable to meet the standards of a fast fashion retailer. However, your experience is our utmost priority and we will accommodate your requests to the best of our ability. Please read the details of our return policy to find out more.
Am I liable to pay any taxes & duties?
You maybe liable to pay import duties and taxes if you are ordering from outside the UK or for certain products that are shipped directly from brands. We highly recommend you read our Shipping Policy carefully.
I have more questions, how do I reach you?
No problem. Please email us at firstname.lastname@example.org and we’ll be happy to answer them.